Shipping
Do you ship worldwide?
Yes, we offer shipping to a wide range of countries. Please proceed to the checkout page to see if we can deliver to your location and to view the associated costs.

How long will it take to receive my order?
Delivery times vary significantly based on your location and the shipping method selected at checkout. While we process orders promptly, international shipments may be subject to customs delays which are beyond our control. Please allow additional time for your order to arrive.

What are your shipping costs?
Shipping costs are calculated based on the total weight of your order and your delivery destination. The exact cost will be displayed before you finalize your purchase.

How do I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package’s journey.

Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy with your order, we are happy to accept returns of unused and unopened items in their original packaging within 30 days of delivery for a full refund of the product cost.

How do I return an item?
To initiate a return, please visit our online returns portal. You will need your order number and the email address used to place the order. The portal will provide you with instructions and a printable returns label.

How long does it take to process a refund?
Once we receive your returned item, our team will inspect it and process your refund. Please allow a few business days for the refund to be posted to your original payment method.

Products
Are your products authentic?
Absolutely. We specialize in genuine products sourced directly from renowned British brands and suppliers.

My item arrived damaged. What should I do?
We take great care in packaging our products to prevent damage during transit. However, if your item arrives damaged, please contact us immediately with your order number and photos of the damaged product and packaging so we can resolve the issue for you.

Ordering
How do I place an order?
Browse our collection, add your desired items to the cart, and proceed to checkout to complete your order securely.

What payment methods do you accept?
We accept all major credit cards, debit cards, and PayPal.

How can I change or cancel my order?
We aim to process orders very quickly. Please contact us immediately if you need to make a change or cancellation. We will do our best to accommodate your request, but we cannot guarantee this once an order has entered the shipping process.

Gift Cards
Where can I purchase a gift card?
Digital gift cards can be purchased directly through our website.

How do I redeem a gift card?
During the checkout process, you will be prompted to enter your unique gift card code to apply the balance to your order.